Privacy Policy

1. Introduction

VouchTenor ("VouchTenor", "we", "us", or "our") provides data analysis, signal generation, and execution infrastructure tools for trading-related activity. This Policy applies to all information collected through our website, dashboards, APIs, and any associated services (collectively, the "Services"). By accessing or using the Services, you acknowledge that you have read and understood this Policy.

2. Information We Collect

We may collect the following categories of information:

• Account information — name, email address, contact details, and credentials submitted when you register for or inquire about the Services.
• Usage data — pages visited, features used, session duration, and interaction patterns collected automatically as you use the Services.
• Technical data — IP address, browser type, device identifiers, operating system, and log data collected via standard web server processes.
• Communications — records of correspondence, support requests, and feedback you provide to us.
• Third-party integration data — where applicable, limited account or connectivity data required to link external trading or brokerage accounts to our infrastructure, provided directly by you or through authorised connections.

3. How We Use Information

Information collected is used for purposes including:

• Operating, maintaining, and improving the Services and their underlying models and infrastructure.
• Responding to inquiries, support requests, and account-related communications.
• Monitoring platform usage for security, fraud prevention, and abuse detection.
• Complying with applicable legal, regulatory, or contractual obligations.
• Sending administrative notices, service updates, or, where permitted, optional communications you may opt out of at any time.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and securing the Services, and compliance with legal obligations. You may withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing.

5. Cookies and Tracking Technologies

We and our service providers may use cookies, local storage, and similar technologies to operate the Services, remember preferences, and understand usage patterns. Most browsers allow you to control cookies through their settings; disabling cookies may limit certain functionality of the Services.

6. Sharing and Disclosure

We do not sell personal information. We may share information with:

• Service providers engaged to support hosting, analytics, communications, or infrastructure, under contractual confidentiality obligations.
• Regulatory or legal authorities where disclosure is required to comply with applicable law, court order, or governmental request.
• Successors in connection with a merger, acquisition, reorganisation, or sale of assets, subject to standard confidentiality protections.
• Any other party where you have provided explicit consent for a specific disclosure.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, comply with legal or regulatory obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and applicable requirements. When information is no longer needed, we take reasonable steps to delete or anonymise it.

8. Data Security

We implement reasonable administrative, technical, and organisational measures designed to protect information against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted through the Services.

9. International Data Transfers

Information may be processed or stored in locations outside your country of residence. Where such transfers occur, we seek to apply appropriate safeguards consistent with applicable data protection requirements to protect the information transferred.

10. Your Rights

Depending on applicable law, you may have the right to request access to, correction of, deletion of, or restriction on the processing of your personal information, as well as the right to data portability and to object to certain processing activities. To exercise these rights, please contact us using the details on our Contact page; we will respond within a reasonable timeframe consistent with applicable law.

11. Children's Privacy

The Services are not directed to individuals under the age of majority in their jurisdiction, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it.

12. Third-Party Links and Integrations

The Services may contain links to, or integrations with, third-party platforms such as brokerage or exchange connections. This Policy does not apply to the practices of third parties, and we encourage you to review their respective privacy policies before providing them with information.

13. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be indicated by updating the "Last updated" date above. Continued use of the Services after changes take effect constitutes acceptance of the revised Policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please reach out via the details provided on our Contact page.